Refund Policy

Welcome to Clash of Legends:Heroes Mobile, where history meets strategy and empires rise through courage, diplomacy, and dominance. As a global multiplayer experience that blends real-time combat with kingdom development, we are committed to offering fair, balanced, and immersive gameplay. This Refund Policy defines the terms under which in-game purchases are handled and outlines when refund requests may be considered.

1. Nature of Digital Goods

All purchases made in Clash of Legends:Heroes Mobile, including gems, commander bundles, resource packs, speed-ups, and seasonal passes, are considered non-physical digital goods. These items are delivered instantly and contribute directly to in-game progress and competition.

Therefore, all transactions are final and non-refundable in the normal course of gameplay.

2. Refund Eligibility

Refunds may be reviewed under specific and exceptional circumstances:

• Non-delivery of content: You were charged but did not receive the purchased item, and the issue cannot be resolved by support.
• Duplicate purchases: You unintentionally bought the same item more than once in a short time frame.
• Unauthorized transactions: The payment was made without your consent and fraud can be clearly demonstrated.
• Billing errors: You were charged incorrectly due to a system fault or technical issue.

3. Submitting a Refund Request

To request a refund, you must provide:

• Your in-game name or player ID
• A detailed description of the issue
• The name of the item or pack purchased
• Proof of purchase, such as a transaction receipt

Incomplete or unverifiable information may lead to a declined request.

4. Non-Refundable Scenarios

The following situations do not qualify for a refund:

• Change of mind after completing a transaction
• Dissatisfaction with the outcome of a random item or summon
• Items that were used or partially consumed
• Performance issues on your device or connection problems
• Disputes over game balance, power gaps, or competitive rankings

5. Third-Party Purchases

If your purchase was made through an external store (such as a mobile platform), you must contact that platform directly. Refund decisions made by third-party providers are beyond our control and are subject to their individual policies.

6. Abuse of Refund Policy

Any attempt to misuse the refund process may result in the following actions:

• Reversal of refunded items or currency
• Temporary or permanent account suspension
• Disqualification from leaderboards, events, or future purchases

We take refund abuse seriously to ensure a level playing field for all governors.

7. Final Decision

All refund requests are assessed by our internal team using account data and transaction logs. Each case is reviewed individually. Once a decision is made, it is final and cannot be appealed.

Thank you for being a part of Clash of Legends:Heroes Mobile. Your journey through time and conquest shapes the fate of civilizations, and we are here to support your rise with clarity and fairness.